Remedi Office Policy

MEDICAL AESTHETICS & WELLNESS

Health spa in Point Pleasant… Care that gets compliments!

PAYMENTS

Because our practice is limited to elective weight loss, aesthetic medicine and wellness, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa, MasterCard, American Express, Discover, debit cards and Remedi gift certificates; we do not accept checks.

CANCELLATION POLICY

 Remedi requires a major credit card to confirm all bookings. We understand the occasional need to cancel an appointment, however, should you need to do so, please contact us 24 hours or more in advance of your scheduled time.

Late cancellations (less than 24 hours notice) are subject to $50 service fee. Missed appointments “no call/no show” are charged at full value of the service scheduled to the credit card on file.

LATE ARRIVAL

We suggest arriving 15 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues may arise that can cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. Arriving late will simply limit the time for your appointment. Guests that arrive late to their appointment by 15 minutes or more may be asked to reschedule or change their original service request to another service offering. This courtesy enables us to maintain higher availability and efficiency of our time for you, as well as other Remedi clients.

REFUND POLICY

At Remedi we work with each client individually to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment and service. We offer individual treatment and services as well as significantly discounted treatment package options so each client may choose the approach that is best suited for their needs and budget.

To ensure our clients always receive the greatest experience at Remedi, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Remedi.

REFUNDS – Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome.   To ensure our clients always receive the greatest experience at Remedi unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Remedi.

All injectable and treatment sales (such as, but not limited to neurotoxin injections, dermal fillers, facials, microneedling, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed. Once services are purchased they will not be refunded. To ensure our clients always receive the greatest experience at Remedi, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at Remedi.

REFUNDS – Skin Care Products: All sales are final. We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a medically documented allergic reaction to the product.

Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

PRICES & PROMOTIONS 

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

GIFT CERTIFICATES

 Gift certificates are considered a contract, good from time printed to “Valid through” date. Gift certificates may be used toward any treatment, service or product offered at Remedi (some restrictions may apply). Gift certificates are not redeemable for cash. It can be transferred for someone else’s use.

PERSONAL BELONGINGS

Personal belongings are the full responsibility of the spa clients and should be kept in your possession at all times. Remedi is not responsible for lost or damaged items.

PROVIDER REQUESTS 

We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes. We will strive to accommodate your requests.

PRACTICE-CLIENT RELATIONSHIP 

We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

PET POLICY

For the health and safety of our patients, Remedi has a No-Pets policy.  Only working service dogs are permitted.  Although we love animals, we ask that you please leave your pet at home during your visit.

This No-Pets policy applies to: Emotional Support Animals, Comfort Animals, and Therapy Animals.

Remedi complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to reschedule your appointment. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

FULL DISCLOSURE 

Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. If you have any questions at any time, please do not hesitate to ask. We’re here to help!

VISITORS

We are unable to accommodate guests accompanying clients in the treatment area of the Medspa, including those complying with out age restriction policy. All non-clients must remain in the waiting lounge.

Children under 16 are not allowed in the back during your appointment. This is out of respect for other patients, as we try to keep the atmosphere quiet and relaxing for others.  We know it can be difficult to find someone to watch your children during your appointment. If you do not have a sitter, we kindly ask that you reschedule your appointment when you do have one. Thank you for understanding. 

Scheduling your appointment is your acceptance of these policies.

ONLINE BOOKING

Take advantage of our online booking feature. You have the option to book specific appointments online 24/7 to your convenience. 

COMMUNITY CARING

Working on a fundraiser for your favorite not-for-profit organization? Submit in writing your request for a service. We grant these types of requests when funding is available.

Thank you for your cooperation and consideration of all our patients.